Gäste Information


Bitte beachten Sie, dass aufgrund der Gesetzeslage kurzfristige Änderungen der Services im Hotel anfallen können.

Bei Fragen stehen wir Ihnen selbstverständlich jederzeit zur Verfügung.

Tel. 2

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Arrival / Departure



Arrival from 03.00 pm. Anreise ab 15:00 Uhr. Check out time is 12:00 o’clock. If you request a late check out, please contact reception on time.

Tel. 2




Please contact reception.
You can find a cash machine in the lobby.

Tel. 2


Bicycle service


Please contact reception to hire a bike for a day. Fees apply.

Tel. 2




In the restaurant “Elbgarten” on the 1st floor:

Monday – Sunday:     6:30 am – 10:30 am
Please book a table at the reception beforehand and bring your reservation receipt to the restaurant.

Tel: 2


Business Desk


At the business desk in our lobby you will find a PC with internet access and a printer.

Tel. 2




Tel. 4








Children under the age of 18 can stay in the parent’s room without extra charge.


Credit cards


The following cards are accepted: EC-Card, American Express, Diners Club, MasterCard, Visa, JCB.


Doctors and pharmacies


Please contact reception.

Tel. 2


Do not disturb


Please hang the “Do not disturb” sign outside the room.


Electric cars


You can charge your electric car conveniently in our garage. We also have charging stations available for Tesla cars in our garage and in front of the hotel. Maximum charging duration: 5 hours. Fees apply.
Please contact the reception.

Tel. 2


Electrical outlets


230V 50Hz
Connector types C + F


Emergency exits


Please direct your attention to the fire instructions, which are located on the back of the room door. Do not use the elevators in case of emergency.




Please inform reception immediately using the telephone number 555. Leave the hotel via emergency stairs.

These are clearly indicated on every floor by the internationally recognised illuminated green signs.

Do not use the lift/elevator in any case. Please memorise the emergency exit plan shown on the back of the room door.

Tel: 555


Fire Extinguishers


These are located next to the emergency stairs on each floor. The various positions of the fire extinguishers are highlighted on the emergency exit plan on the back of your room door.


Front desk / Reception


Tel. 2




Chargeable garage. Entry- and exit tickets are available at the reception.
20,00 € / 24 hours.

Entrance clearance: 1,90 m.




Equips you with extra pillows, blankets, sewing kits, dental sets, shaving kits etc.

Tel. 4


IHG® One Rewards Club



You can become IHG® One Rewards Club member for free. Please ask at the reception for more information.

Tel. 2






We have ironing boards and flat irons available on request. Please contact housekeeping.

Tel. 4


Key Cards


Please do not write your room number on the card. Upon departure, please leave your card at the reception desk. These cards can be re-encoded.




From Monday to Friday, same day items should be handed in by 9:00 am at reception
(Not available on weekends and bank holiday)

Hiring iron / Iron board on request, free of charge.

Tel. 4 


Lost and Found


Please contact housekeeping.

Tel: 4




You are welcome to store your luggage in our lugguage room, located opposite the reception desk. Please contact a member of the front desk staff to access the luggage room.




Incoming mail will be collected by reception. Guests may pickup mail or information from the reception.

Tel. 2


Meeting rooms


Please contact the convention department.

Tel. 2




A choice of national and international newspaper is available via Pressreader. Please access our free Wi-Fi and visit www.pressreader.com or download the Pressreader-app.



Non-smoking rooms


The Holiday Inn Hamburg is a non-smoking hotel. Smoking is not permitted indoors. Smoking in the room or in public areas of the hotel will lead to a 200,00 € fine.




Pets are not allowed in the hotel.

Tel: 2




Please contact reception.

Tel. 2


Public transfer


Contact the reception for further information of all public transfers as well as the “Hamburg Card”.

Tel. 2




Available in every guest room and integrated in the TV.




Please enjoy the complimentary cooled refreshments in your room. Vending machines for snacks and softdrinks are available on the ground floor next to the elevators.




We will inform you about the opening hours of restaurant and bar daily. Please contact the reception.

Tel. 2


Safe deposit boxes


Safe deposit boxes are available in your room.

Please see “Valuables”.


Sewing kit


If you need a sewing kit, please contact housekeeping or the reception.

Tel. 4 / Tel. 2


Shoe Cleaning Service


You will find a shoe cleaning machine on the ground floor close to the reception.



There are taxis permanently available in front of the hotel.


Telephone Operator


Tel: 1




Please take the information, regarding the different channels, of the information pages on your TV.




The hotel is not responsible for valuables left in your room or in the room safe.
You have the possibility to store valuables free of charge in our hotel safe at the reception.




WI FI is free of charge for our guests in rooms and all public spaces of the hotel.
Password: Hamburg21


Wake Up Calls


Please contact the reception to arrange a wake up call.

Tel: 2 



Unsere Sterne strahlen heller – Wohnen im Holiday Inn


Typisch Hamburg – Weltoffen, vielseitig und elegant speisen.


Bringen Sie Gedanken in Fluss. Herzlich Willkommen im Tagungshotel Hamburg.

Welcome in Hamburg


Wecken Sie Emotionen bei Ihren Kunden oder Mitarbeitern!


Ihre Feier im besonderen Rahmen – Bei uns sind Sie richtig.

Kontakt & Anfahrt

So finden Sie den Weg zum Holiday Inn Hotel in Hamburg.

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