Gäste-Information
Bitte beachten Sie, dass aufgrund der Gesetzeslage kurzfristige Änderungen der Services im Hotel anfallen können.
Bei Fragen stehen wir Ihnen selbstverständlich jederzeit zur Verfügung.
Tel. 2
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Arrival / Departure
Arrival from 03.00 pm. Anreise ab 15:00 Uhr. Check out time is 12:00 o’clock. If you request a late check out, please contact reception on time.
Tel. 2
Bank
Please contact reception.
You can find a cash machine in the lobby.
Tel. 2
Bicycle service
Please contact reception to hire a bike for a day. Fees apply.
Tel. 2
Breakfast
In the restaurant “Elbgarten” on the 1st floor:
Monday – Sunday: 6:30 am – 10:30 am
Please book a table at the reception beforehand and bring your reservation receipt to the restaurant.
Tel: 2
Business Desk
At the business desk in our lobby you will find a PC with internet access and a printer.
Tel. 2
Chambermaid
Children
Children under the age of 18 can stay in the parent’s room without extra charge.
Credit cards
The following cards are accepted: EC-Card, American Express, Diners Club, MasterCard, Visa, JCB.
Doctors and pharmacies
Please contact reception.
Tel. 2
Do not disturb
Please hang the “Do not disturb” sign outside the room.
Electric cars
You can charge your electric car conveniently in our garage. We also have charging stations available for Tesla cars in our garage and in front of the hotel. Maximum charging duration: 5 hours. Fees apply.
Please contact the reception.
Tel. 2
Electrical outlets
230V 50Hz
Connector types C + F
Emergency exits
Please direct your attention to the fire instructions, which are located on the back of the room door. Do not use the elevators in case of emergency.
Fire
Please inform reception immediately using the telephone number 555. Leave the hotel via emergency stairs.
These are clearly indicated on every floor by the internationally recognised illuminated green signs.
Do not use the lift/elevator in any case. Please memorise the emergency exit plan shown on the back of the room door.
Tel: 555
Fire Extinguishers
These are located next to the emergency stairs on each floor. The various positions of the fire extinguishers are highlighted on the emergency exit plan on the back of your room door.
Front desk / Reception
Tel. 2
Garage
Chargeable garage. Entry- and exit tickets are available at the reception.
20,00 € / 24 hours.
Entrance clearance: 1,90 m.
Housekeeping
Equips you with extra pillows, blankets, sewing kits, dental sets, shaving kits etc.
Tel. 4
IHG® One Rewards Club
You can become IHG® One Rewards Club member for free. Please ask at the reception for more information.
Tel. 2
Ironing
We have ironing boards and flat irons available on request. Please contact housekeeping.
Tel. 4
Key Cards
Please do not write your room number on the card. Upon departure, please leave your card at the reception desk. These cards can be re-encoded.
Laundry
From Monday to Friday, same day items should be handed in by 9:00 am at reception
(Not available on weekends and bank holiday)
Hiring iron / Iron board on request, free of charge.
Tel. 4
Lost and Found
Please contact housekeeping.
Tel: 4
Luggage
You are welcome to store your luggage in our lugguage room, located opposite the reception desk. Please contact a member of the front desk staff to access the luggage room.
Incoming mail will be collected by reception. Guests may pickup mail or information from the reception.
Tel. 2
Meeting rooms
Please contact the convention department.
Tel. 2
Newspaper
A choice of national and international newspaper is available via Pressreader. Please access our free Wi-Fi and visit www.pressreader.com or download the Pressreader-app.
Non-smoking rooms
The Holiday Inn Hamburg is a non-smoking hotel. Smoking is not permitted indoors. Smoking in the room or in public areas of the hotel will lead to a 200,00 € fine.
Pets
Pets are not allowed in the hotel.
Tel: 2
Photocopies
Please contact reception.
Tel. 2
Public transfer
Contact the reception for further information of all public transfers as well as the “Hamburg Card”.
Tel. 2
Radio
Available in every guest room and integrated in the TV.
Refreshments
Please enjoy the complimentary cooled refreshments in your room. Vending machines for snacks and softdrinks are available on the ground floor next to the elevators.
Restaurant
We will inform you about the opening hours of restaurant and bar daily. Please contact the reception.
Tel. 2
Safe deposit boxes
Safe deposit boxes are available in your room.
Please see “Valuables”.
Sewing kit
If you need a sewing kit, please contact housekeeping or the reception.
Tel. 4 / Tel. 2
Shoe Cleaning Service
You will find a shoe cleaning machine on the ground floor close to the reception.
Taxi
There are taxis permanently available in front of the hotel.
Telephone Operator
Tel: 1
TV
Please take the information, regarding the different channels, of the information pages on your TV.
Valuables
The hotel is not responsible for valuables left in your room or in the room safe.
You have the possibility to store valuables free of charge in our hotel safe at the reception.
WI-FI
WI FI is free of charge for our guests in rooms and all public spaces of the hotel.
Password: Hamburg21
Wake Up Calls
Please contact the reception to arrange a wake up call.
Tel: 2
