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Our Service

Hotel Bestpreis Garantie Hamburg
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Our service to you

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Arrival/ Departure

Check in from 3 pm. On the day of your departure we kindly ask you to leave your room at 12 pm. If you need your room longer, please contact our reception in time.

Tel: +49 (0)40 7884-0

Adapter

Please ask the reception.
The suitable power plugs for our outlets are type C and F.

Tel: +49 (0)40 7884-0

Bank

Information on banks and opening hours are given by the reception.
An EC machine / ATM is located in the lobby.

Tel: +49 (0)40 7884-0

Banquet / Conferences / Receptions

Our event team will be happy to help you from Monday to Friday from 08:00 am to 18:00 pm, Tel: 2062. Outside these times, please contact the reception.

Tel: +49 (0)40 7884-0

Sale of events Tel. +49 (0)40 7884-8889

Bathrobe
Please contact the housekeeper, Tel: 4.
Bicycle Rental
12,- €/day
Breakfast

On the first floor in the restaurant Elbgarten:

Monday to Friday 06:30 am – 10:30 am

Saturday 06:30 am – 12:00 pm

Sunday 06:30am – 12:00 pm

Business-Desk
  • PC
  • Printer
  • Internet connection

Please ask the reception.

Tel: +49 (0)40 7884-0

Chambermaid

Please call Tel: 4

Cheque

We accept traveler checks.

Children

Children under 18 stay free in their parents’ room. Kids Policy – see website “Family”.

Cigarettes

A cigarette machine is located in the lobby and on the 1st floor.

City Tours

Please ask the reception.

Tel: +49 (0)40 7884-0

Cleaning

Please leave your clothes that will be need on the same day, until 09:00 am at the reception.

No cleaning: Saturday, Sunday, public holidays.

9:00 am – 12:00 pm: express laundry surcharge: 50% on the laundry price

Ironing service 30% of the laundry price and only for unwashed laundry. Possibility of iron and ironing board. Tel: 4

Communications/ News

Incoming messages will be accepted for you at the reception.

Credit Cards
The following credit cards are accepted: EC-card, American Express, Diners Club, Mastercard, Visa, JCB.
Daily Rate

Unsere Tagesraten sind die jeweils gültigen besten verfügbaren Raten.

Bestpreisgarantie: Bei jeder über eine IHG Webseite gebuchten Hotelreservierung garantiert Ihnen IHG den niedrigsten öffentlich über das Internet verfügbaren Zimmerpreis (Zimmertarif)

Dogs

Also your dogs are welcome in our hotel. We assume that they are clean and safe for other guests and employees. Costs: 20, – € / day.

Tel: +49 (0)40 7884-0

Doctor and Pharmacy

If you are looking for a doctor or a pharmacy, please contact the reception.

Tel: +49 (0)40 7884-0

Do not disturb

Please hang the card outside your room door.

Early Bird Rate
Diskontierte Rate auf die jeweilig gültige Tagesrate, welche bis zu einem angebenen Zeitraum vor Anreise gebucht werden kann. Diese Raten sind nicht mehr stornier- und umbuchbar.
Electrical Connection

230V 50Hz
The suitable power plugs for our electric outlets are type C and F.

E-Mail

Please ask the reception.

Tel: +49 (0)40 7884-0

Emergency Exits

Please note the escape plan in your room at the entrance door. Do not use lifts in case of emergency.

Excursion Possibilities

Please ask the reception.

Tel: +49 (0)40 7884-0

Extinguisher
 Are on every floor. The fire extinguishers’ locations are marked on the emergency route plan, which is located at your room door.
Flowers

Please ask the reception.

Tel: +49 (0)40 7884-0

Fire

Please call the reception immediately, if you are aware of a fire in the hotel. Ring 555.
There are emergency exits on each floor. Do not use the lifts in case of a fire. Please bare in mind the evacuation plan, which can be found on the entrance door of your hotel room. The emergency exits are marked with green pictograms by international standard.

Fitness Area

You will find the pool, sauna, solarium & fitness room on the 2nd floor.

Opening hours: Pool 05:30 am – 22: 00 pm, Sauna 10:00 am – 22:00 pm

The solarium is subject to charges.

Garage

Paying underground car park for 17,50 €. Permanent parking tickets are available at the reception.

Housekeeper

Our housekeeper is there for you if you need extra pillows, blankets, oral care, shaving set, etc., Tel: 4.

IHG® Rewards Club

You can become a member of the IHG® Rewards Club free of charge. More information at the reception.

Tel: +49 (0)40 7884-0

Internet

Room Log In (basic voucher free of charge). Please enter your surname and your room number on the homepage of the Internet browser. Please note the umlauts: ä= ae, ü= ue, ö= oe.

WLAN free of charge in the entire house.

Ironing Service/ Chemical Cleaning
Please look at “Cleaning”.
Key Card

Die Schlüsselkarten bieten Ihnen ein Höchstmaß an Sicherheit. Bitte schreiben Sie Ihre Zimmernummer nicht auf die Karte. Bitte beachten Sie, dass der Magnetstreifen empfindlich auf Magnete und Handys reagiert. Bitte geben Sie bei Abreise die Schlüsselkarte an der Rezeption ab, da sie neu codiert und wiederverwendet werden kann. Mit Ihrer Schlüsselkarte haben sie auch Zugang zum Fitness-Bereich.

Lost Items
Please contact the housekeeper, Tel: 4.
Luggage

Please ask the reception.

Tel: +49 (0)40 7884-0

Luggage Compartment

You can always leave your luggage in our luggage compartment. Please ask the reception.

Tel: +49 (0)40 7884-0

Minibar

Drinks from the minibar are free in every room.

Newspaper

A selection of national and international newspapers are available in the lobby.

Non-Smoking Rooms
non-smoking hotel
Public Transport
Information on public transport and the “Hamburg Card” are available at the reception.

Tel: +49 (0)40 7884-0

Photocopies

Please ask the reception.

Tel: +49 (0)40 7884-0

Radio

The TV has radio.

Reservations

Reservations for our hotel, and all other hotels of the InterContinental Group worldwide, are accepted by our reservations department.

Restaurant

Please find all information on our Restaurant Elbgarten here.

Room Service

This service is available 24 hours a day. Please take a look at the Room Service card for more information.

Safe

There is a safe in your room. See “Valuables” for more information.

Sauna

The sauna is located on the 2nd floor. For more information, see “Fitness area”.

Sewing Accessories

If you need a sewing kit, please contact the housekeeper, Tel. 4 or the reception.

Tel: +49 (0)40 7884-0

Shoeshine Service

There is a shoe cleaning machine on the ground floor.

Stamps and Stationery
You will get it at the reception.
Swimming Pool

The swimming pool can be reached on the 2nd floor. The opening hours can be found under “Fitness Area”.

Switchboard

Tel: 1

Table Reservations

Please call:

Tel: +49 (0)40 7884-2035

Taxis

Available at the main entrance.

Theater Tickets/ Musical Tickets

Please ask the reception for more information. Our staff will be assist you with your booking.

Tel: +49 (0)40 7884-8888

Telefax

More information about the fees under „Telephone“.

Telephone Calls

More information about the fees under „Telephone“.

Television

You can find the TV program in the TV magazine.

Valuables

Das Hotel ist nicht verantwortlich für Wertgegenstände, die im Zimmer oder Zimmersafe aufbewahrt werden. Gegenstände von hohem Wert sollten in den kostenlos zur Verfügung stehenden Hotelsafes an der Rezeption deponiert werden.

Wake-up Call

You can program an automatic wake-up call using your telephone as follows:

To: * 43 FM

Off: # 43

Or call the switchboard. Tel: 1

Do you have anymore questions?

Stay

Our stars shine brighter - staying at the Hotel Holiday Inn Hamburg.
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Enjoy

Typical Hamburg – world-wide, versatile and elegant dine.
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Relax

Swimming with a view over the the harbour and the river Elbe.
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Meet

Let your thoughts flow - meeting rooms in Hamburg.
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Holiday Innsider

Inform yourself about your hotel in Hamburg before your arrival.
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Contact & Journey

How to find the way to the Holiday Inn Hotel in Hamburg.
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FAQ

Our service for you.
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