Our service to you
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Arrival/ Departure
Check in from 3 pm. On the day of your departure we kindly ask you to leave your room at 12 pm. If you need your room longer, please contact our reception in time.
Tel: +49 (0)40 7884-0
Adapter
Please be advised that we do not have adapters available. Please bring your own adapter if your devices do not have plugs of the type C or F.
The suitable power plugs for our outlets are type C and F.
Tel: +49 (0)40 7884-0
Bank
Information on banks and opening hours are given by the reception.
An EC machine / ATM is located in the lobby.
Tel: +49 (0)40 7884-0
Banquet / Conferences / Receptions
Our event team will be happy to help you from Monday to Friday from 08:00 am to 18:00 pm, Tel: 2062. Outside these times, please contact the reception.
Tel: +49 (0)40 7884-0
Sale of events Tel. +49 (0)40 7884-8889
Bathrobe
Bicycle Rental
Breakfast
On the first floor in the restaurant Elbgarten:
Monday to Friday 06:30 am – 10:30 am
Saturday 06:30 am – 12:00 pm
Sunday 06:30am – 12:00 pm
Business-Desk
Chambermaid
Please call Tel: 4
Cheque
We accept traveler checks.
Children
Children under 18 years stay free in their parents’ room.
Children under 14 years eat free, if at least one parent orders a dish from the à la carte-menu or chooses to attend our rich breakfast buffet.
Cigarettes
A cigarette machine is located in the lobby and on the 1st floor.
City Tours
Please ask the reception.
Tel: +49 (0)40 7884-0
Cleaning
Please leave your clothes that will be need on the same day, until 09:00 am at the reception.
No cleaning: Saturday, Sunday, public holidays.
9:00 am – 12:00 pm: express laundry surcharge: 50% on the laundry price
Ironing service 30% of the laundry price and only for unwashed laundry. Possibility of iron and ironing board. Tel: 4
Communications/ News
Incoming messages will be accepted for you at the reception.
Credit Cards
Daily Rate
Unsere Tagesraten sind die jeweils gültigen besten verfügbaren Raten.
Bestpreisgarantie: Bei jeder über eine IHG Webseite gebuchten Hotelreservierung garantiert Ihnen IHG den niedrigsten öffentlich über das Internet verfügbaren Zimmerpreis (Zimmertarif)
Dogs
Also your dogs are welcome in our hotel. We assume that they are clean and safe for other guests and employees. Costs: 20, – € / day.
Tel: +49 (0)40 7884-0
Doctor and Pharmacy
If you are looking for a doctor or a pharmacy, please contact the reception.
Tel: +49 (0)40 7884-0
Do not disturb
Please hang the card outside your room door.
Early Bird Rate
Electrical Connection
230V 50Hz
The suitable power plugs for our electric outlets are type C and F.
Please ask the reception.
Tel: +49 (0)40 7884-0
Emergency Exits
Please note the escape plan in your room at the entrance door. Do not use lifts in case of emergency.
Excursion Possibilities
Please ask the reception.
Tel: +49 (0)40 7884-0
Extinguisher
Flowers
Please ask the reception.
Tel: +49 (0)40 7884-0
Fire
Please call the reception immediately, if you are aware of a fire in the hotel. Ring 555.
There are emergency exits on each floor. Do not use the lifts in case of a fire. Please bare in mind the evacuation plan, which can be found on the entrance door of your hotel room. The emergency exits are marked with green pictograms by international standard.
Fitness Area
You will find the pool, sauna, solarium & fitness room on the 2nd floor.
Opening hours: Pool 05:30 am – 22: 00 pm, Sauna 10:00 am – 22:00 pm
The solarium is subject to charges.
Garage
Paying underground car park for 17,50 €. Permanent parking tickets are available at the reception.
Housekeeper
Our housekeeper is there for you if you need extra pillows, blankets, oral care, shaving set, etc., Tel: 4.
IHG® Rewards Club
You can become a member of the IHG® Rewards Club free of charge. More information at the reception.
Tel: +49 (0)40 7884-0
Internet
Room Log In (basic voucher free of charge). Please enter your surname and your room number on the homepage of the Internet browser. Please note the umlauts: ä= ae, ü= ue, ö= oe.
WLAN free of charge in the entire house.
Ironing Service/ Chemical Cleaning
Key Card
Our Key Cards offer the maximum security. Please, do not write your room number on the card. Please take into consideration that the magnet strip is highly sensitive to other magnets and mobile devices. Please, return the key card at the reception upon check out to give us the opportunity to re-use it. The key card also grants access to our fitness facility.
Lost Items
Luggage
Please ask the reception.
Tel: +49 (0)40 7884-0
Luggage Compartment
You can always leave your luggage in our luggage compartment. Please ask the reception.
Tel: +49 (0)40 7884-0
Minibar
Drinks from the minibar are free in every room.
Newspaper
A selection of national and international newspapers are available in the lobby.
Non-Smoking Rooms
Public Transport
Tel: +49 (0)40 7884-0
Photocopies
Please ask the reception.
Tel: +49 (0)40 7884-0
Radio
The TV has radio.
Reservations
Reservations for our hotel, and all other hotels of the InterContinental Group worldwide, are accepted by our reservations department.
Restaurant
Please find all information on our Restaurant Elbgarten here.
Room Service
This service is available 24 hours a day. Please take a look at the Room Service card for more information.
Safe
There is a safe in your room. See “Valuables” for more information.
Sauna
The sauna is located on the 2nd floor. For more information, see “Fitness area”.
Sewing Accessories
If you need a sewing kit, please contact the housekeeper, Tel. 4 or the reception.
Tel: +49 (0)40 7884-0
Shoeshine Service
There is a shoe cleaning machine on the ground floor.
Stamps and Stationery
Swimming Pool
The swimming pool can be reached on the 2nd floor. The opening hours can be found under “Fitness Area”.
Switchboard
Tel: 1
Table Reservations
Please call:
Tel: +49 (0)40 7884-2035
Taxis
Available at the main entrance.
Theater Tickets/ Musical Tickets
Please ask the reception for more information. Our staff will be assist you with your booking.
Tel: +49 (0)40 7884-8888
Television
You can find the TV program in the TV magazine.
Valuables
Das Hotel ist nicht verantwortlich für Wertgegenstände, die im Zimmer oder Zimmersafe aufbewahrt werden. Gegenstände von hohem Wert sollten in den kostenlos zur Verfügung stehenden Hotelsafes an der Rezeption deponiert werden.
Wake-up Call
You can program an automatic wake-up call using your telephone as follows:
To: * 43 FM
Off: # 43
Or call the switchboard. Tel: 1