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Our Service

Hotel Bestpreis Garantie Hamburg
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Our service to you

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Arrival/ Departure

Check in from 3 pm. On the day of your departure we kindly ask you to leave your room at 12 pm. If you need your room longer, please contact our reception in time.

Tel: +49 (0)40 7884-0

Adapter

Please ask the reception.

Tel: +49 (0)40 7884-0

Doctor and Pharmacy

If you are looking for a doctor or a pharmacy, please contact the reception.

Tel: +49 (0)40 7884-0

Excursion Possibilities

Please ask the reception.

Tel: +49 (0)40 7884-0

Babysitter

Please ask the reception.

Tel: +49 (0)40 7884-0

Bathrobe
Please contact the housekeeper, Tel: 4.
Bank

Information on banks and opening hours are given by the reception. An EC machine is located in the lobby.

Tel: +49 (0)40 7884-0

Banquet / Conferences / Receptions

Our event team will be happy to help you from Monday to Friday from 08:00 am to 18:00 pm, Tel: 2062. Outside these times, please contact the reception.

Tel: +49 (0)40 7884-0

Sale of events Tel. +49 (0)40 7884-8889

Do not disturb

Please hang the card outside your room door.

Flowers

Please ask the reception.

Tel: +49 (0)40 7884-0

Stamps and Stationery
You will get it at the reception.
Business-Desk
  • PC
  • Printer
  • Internet connection

Please ask the reception.

Tel: +49 (0)40 7884-0

Ironing Service/ Chemical Cleaning
Please look at “Cleaning”.
Electrical Connection
230V 50Hz
E-Mail

Please ask the reception.

Tel: +49 (0)40 7884-0

Bicycle Rental
12,- €/day
Television

You can find the TV program in the TV magazine.

Extinguisher
 Are on every floor. The fire extinguishers’ locations are marked on the emergency route plan, which is located at your room door.
Fire
Bitte rufen Sie bei Feuer sofort die Rezeption unter der Telefonnummer 555 an.<br />Sie gelangen von jeder Etage über gekennzeichnete Treppen ins Freie. Benutzen Sie auf keinen Fall den Aufzug. Prägen Sie sich den Fluchtwegplan ein, der sich an der Zimmertür befindet. Die Fluchtwege sind gemäß internationalem Standard durch grüne, beleuchtete Piktogramme gekennzeichnet. Tel: 555
Fitness Area

You will find the pool, sauna, solarium & fitness room on the 2nd floor.

Opening hours: Pool 05:30 am -22: 00 pm, Sauna 10:00 am -22:00 pm

The solarium is subject to charges.

Photocopies

Please ask the reception.

Tel: +49 (0)40 7884-0

Early Bird Rate
Diskontierte Rate auf die jeweilig gültige Tagesrate, welche bis zu einem angebenen Zeitraum vor Anreise gebucht werden kann. Diese Raten sind nicht mehr stornier- und umbuchbar.
Breakfast

On the first floor in the restaurant Elbgarten:

Monday to Friday 06:30 am – 10:30 am

Saturday 06:30 am – 12:00 pm

Sunday 06: 00 am – 12:00 pm

Lost Items
Please contact the housekeeper, Tel: 4.
Garage

Paying underground car park for 17,50 €. Permanent parking tickets are available at the reception.

Luggage

Please ask the reception.

Tel: +49 (0)40 7884-0

Luggage Compartment

You can always leave your luggage in our luggage compartment. Please ask the reception.

Tel: +49 (0)40 7884-0

Housekeeper

Our housekeeper is there for you if you need extra pillows, blankets, oral care, shaving set, etc., Tel: 4.

Dogs

Also your dogs are welcome in our hotel. We assume that they are clean and safe for other guests and employees. Costs: 20, – € / day.

Tel: +49 (0)40 7884-0

IHG® Rewards Club

You can become a member of the IHG® Rewards Club free of charge. More information at the reception.

Tel: +49 (0)40 7884-0

Internet

Room Log In (basic voucher free of charge). Please enter your surname and your room number on the homepage of the Internet browser. Please note the umlauts: ä= ae, ü= ue, ö= oe.

WLAN free of charge in the entire house.

Children

Children under 18 stay free in their parents’ room. Kids Policy – see website “Family”.

Credit Cards
The following credit cards are accepted: EC-card, American Express, Diners Club, Mastercard, Visa, JCB.
Minibar

Drinks from the minibar are free in every room.

Communications/ News

Incoming messages will be accepted for you at the reception.

Sewing Accessories

If you need a sewing kit, please contact the housekeeper, Tel. 4 or the reception.

Tel: +49 (0)40 7884-0

Non-Smoking Rooms
non-smoking hotel
Emergency Exits

Please note the escape plan in your room at the entrance door. Do not use lifts in case of emergency.

Radio

The TV has radio.

Cleaning

Please leave your clothes that will be need on the same day, until 09:00 am at the reception.

No cleaning: Saturday, Sunday, public holidays.

9:00 am – 12:00 pm: express laundry surcharge: 50% on the laundry price

Ironing service 30% of the laundry price and only for unwashed laundry. Possibility of iron and ironing board. Tel: 4

Reservations

Reservations for our hotel, and all other hotels of the InterContinental Group worldwide, are accepted by our reservations department.

Restaurant

Unser Restaurant “Elbgarten” hat täglich für Sie ab 11.30 Uhr geöffnet. Interessante Speiseangebote und monatlich wechselnde Themenbüffets finden Sie bei uns auf der Homepage oder fragen Sie gerne unser Servicepersonal.

 

Our restaurant “Elbgarten” has daily open for you from 11.30 am. Interesting meals and monthly changing theme buffets can be found on our website or ask our service staff.

Safe

There is a safe in your room. See “Valuables” for more information.

Sauna

The sauna is located on the 2nd floor. For more information, see “Fitness area”.

Cheque

We accept traveler checks.

Key Card

Die Schlüsselkarten bieten Ihnen ein Höchstmaß an Sicherheit. Bitte schreiben Sie Ihre Zimmernummer nicht auf die Karte. Bitte beachten Sie, dass der Magnetstreifen empfindlich auf Magnete und Handys reagiert. Bitte geben Sie bei Abreise die Schlüsselkarte an der Rezeption ab, da sie neu codiert und wiederverwendet werden kann. Mit Ihrer Schlüsselkarte haben sie auch Zugang zum Fitness-Bereich.

Shoeshine Service

There is a shoe cleaning machine on the ground floor.

Swimming Pool

The swimming pool can be reached on the 2nd floor. The opening hours can be found under “Fitness Area”.

City Tours

Please ask the reception.

Tel: +49 (0)40 7884-0

Daily Rate

Unsere Tagesraten sind die jeweils gültigen besten verfügbaren Raten.

Bestpreisgarantie: Bei jeder über eine IHG Webseite gebuchten Hotelreservierung garantiert Ihnen IHG den niedrigsten öffentlich über das Internet verfügbaren Zimmerpreis (Zimmertarif)

Taxis

Available at the main entrance.

Switchboard

Tel: 1

Telephone Calls

More information about the fees under „Telephone“.

Telefax

More information about the fees under „Telephone“.

Theater Tickets/ Musical Tickets

Please ask the reception for more information. Our staff will be assist you with your booking.

Tel: +49 (0)40 7884-8888

Table Reservations

Please call:

Tel: +49 (0)40 7884-2035

Public Transport
Information on public transport and the “Hamburg Card” are available at the reception.

Tel: +49 (0)40 7884-0

Wake-up Call

You can program an automatic wake-up call using your telephone as follows:

To: * 43 FM

Off: # 43

Or call the switchboard. Tel: 1

Valuables

Das Hotel ist nicht verantwortlich für Wertgegenstände, die im Zimmer oder Zimmersafe aufbewahrt werden. Gegenstände von hohem Wert sollten in den kostenlos zur Verfügung stehenden Hotelsafes an der Rezeption deponiert werden.

Newspaper

A selection of national and international newspapers are available in the lobby.

Cigarettes

A cigarette machine is located in the lobby and on the 1st floor.

Chambermaid

Please call Tel: 4

Room Service

This service is available 24 hours a day. Please take a look at the Room Service card for more information.

Do you have anymore questions?

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Holiday Innsider

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FAQ

Our service for you.
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