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Our Service

Hotel Bestpreis Garantie Hamburg
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Our service to you

Additional information

We are happy to have you as our guests again here at Holiday Inn Hamburg.

Please be advised that due to general rulings, there can be short term changes to services of the hotel.
We are happy to help if you have any questions.

Phone +49 40 7884 0

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Arrival/ Departure

Check in from 3 pm. On the day of your departure we kindly ask you to leave your room at 12 pm. If you need your room longer, please contact our reception in time.

Tel: +49 (0)40 7884-0


Please be advised that we do not have adapters available. Please bring your own adapter if your devices do not have plugs of the type C or F.
The suitable power plugs for our outlets are type C and F.

Tel: +49 (0)40 7884-0


Information on banks and opening hours are given by the reception.
An EC machine / ATM is located in the lobby.

Tel: +49 (0)40 7884-0

Banquet / Conferences / Receptions

Our event team will be happy to help you from Monday to Friday from 08:00 am to 18:00 pm, Tel: 2062. Outside these times, please contact the reception.

Tel: +49 (0)40 7884-0

Sale of events Tel. +49 (0)40 7884-8889

Please contact the housekeeper, Tel: 4.
Bicycle Rental
12,- €/day

On the first floor in the restaurant Elbgarten:

We serve our rich breakfast from 07.30 am to 10.30 am daily at your table in our Restaurant Elbgarten. Please let our reception staff know, when we may expect you to arrive at the restaurant.

  • PC
  • Printer
  • Internet connection

Please ask the reception.

Tel: +49 (0)40 7884-0


Please call Tel: 4


We accept traveler checks.


Children under 18 years stay free in their parents’ room.
Children under 14 years eat free, if at least one parent orders a dish from the à la carte-menu or chooses to attend our rich breakfast buffet.*
*(Culinary highlights and packages via travel agents are excluded from this offer)


A cigarette machine is located in the lobby and on the 1st floor.

City Tours

Please ask the reception.

Tel: +49 (0)40 7884-0


Please leave your clothes that will be need on the same day, until 09:00 am at the reception.

No cleaning: Saturday, Sunday, public holidays.

9:00 am – 12:00 pm: express laundry surcharge: 50% on the laundry price

Ironing service 30% of the laundry price and only for unwashed laundry. Possibility of iron and ironing board. Tel: 4

Communications/ News

Incoming messages will be accepted for you at the reception.

Credit Cards
The following credit cards are accepted: EC-card, American Express, Diners Club, Mastercard, Visa, JCB.
Daily Rate

Unsere Tagesraten sind die jeweils gültigen besten verfügbaren Raten.

Bestpreisgarantie: Bei jeder über eine IHG Webseite gebuchten Hotelreservierung garantiert Ihnen IHG den niedrigsten öffentlich über das Internet verfügbaren Zimmerpreis (Zimmertarif)


Also your dogs are welcome in our hotel. We assume that they are clean and safe for other guests and employees. Costs: 20, – € / day.

Tel: +49 (0)40 7884-0

Doctor and Pharmacy

If you are looking for a doctor or a pharmacy, please contact the reception.

Tel: +49 (0)40 7884-0

Do not disturb

Please hang the card outside your room door.

Early Bird Rate
Diskontierte Rate auf die jeweilig gültige Tagesrate, welche bis zu einem angebenen Zeitraum vor Anreise gebucht werden kann. Diese Raten sind nicht mehr stornier- und umbuchbar.
Electrical Connection

230V 50Hz
The suitable power plugs for our electric outlets are type C and F.


Please ask the reception.

Tel: +49 (0)40 7884-0

Emergency Exits

Please note the escape plan in your room at the entrance door. Do not use lifts in case of emergency.

Excursion Possibilities

Please ask the reception.

Tel: +49 (0)40 7884-0

 Are on every floor. The fire extinguishers’ locations are marked on the emergency route plan, which is located at your room door.

Please ask the reception.

Tel: +49 (0)40 7884-0


Please call the reception immediately, if you are aware of a fire in the hotel. Ring 555.
There are emergency exits on each floor. Do not use the lifts in case of a fire. Please bare in mind the evacuation plan, which can be found on the entrance door of your hotel room. The emergency exits are marked with green pictograms by international standard.

Fitness Area

Dear guests,
due to a general ruling by the public health authority to the control of COVID-19,
our swimming pool, sauna and fitness room will have to remain closed until further notice.
Thank you for your understanding.

You will find the pool, sauna, solarium & fitness room on the 2nd floor.

Opening hours: Pool 05:30 am – 22: 00 pm, Sauna 10:00 am – 22:00 pm

The solarium is subject to charges.


Paying underground car park for 20,00 €. Permanent parking tickets are available at the reception.


Our housekeeper is there for you if you need extra pillows, blankets, oral care, shaving set, etc., Tel: 4.

IHG® Rewards Club

You can become a member of the IHG® Rewards Club free of charge. More information at the reception.

Tel: +49 (0)40 7884-0


Room Log In (basic voucher free of charge). Please enter your surname and your room number on the homepage of the Internet browser. Please note the umlauts: ä= ae, ü= ue, ö= oe.

WLAN free of charge in the entire house.

Ironing Service/ Chemical Cleaning
Please look at “Cleaning”.
Key Card

Our Key Cards offer the maximum security. Please, do not write your room number on the card. Please take into consideration that the magnet strip is highly sensitive to other magnets and mobile devices. Please, return the key card at the reception upon check out to give us the opportunity to re-use it. The key card also grants access to our fitness facility.

Lost Items
Please contact the housekeeper, Tel: 4.

Please ask the reception.

Tel: +49 (0)40 7884-0

Luggage Compartment

You can always leave your luggage in our luggage compartment. Please ask the reception.

Tel: +49 (0)40 7884-0


Please be advised that we currently cannot offer free drinks from the minibar.


Our service for you: As our guest, you are most welcome to choose from more than 7.000 newspapers and magazines via pressreader.com

And for your way home? You can download your favourite newspapers and magazines onto your device whilst staying at the Holiday Inn Hamburg and enjoy articles and more on your way back home.

Non-Smoking Rooms
non-smoking hotel
Public Transport
Information on public transport and the “Hamburg Card” are available at the reception.

Tel: +49 (0)40 7884-0


Please ask the reception.

Tel: +49 (0)40 7884-0


The TV has radio.


Reservations for our hotel, and all other hotels of the InterContinental Group worldwide, are accepted by our reservations department.


Please find all information on our Restaurant Elbgarten here.

We will notify you daily in our hotel about the opening hours of our restaurant and our pub. Reservations made beforehand at the reception are indispensable, as general rulings require documentation of guest data.

Room Service

This service is available 24 hours a day. Please take a look at the Room Service card for more information.


There is a safe in your room. See “Valuables” for more information.


The sauna is located on the 2nd floor. For more information, see “Fitness area”.

Sewing Accessories

If you need a sewing kit, please contact the housekeeper, Tel. 4 or the reception.

Tel: +49 (0)40 7884-0

Shoeshine Service

There is a shoe cleaning machine on the ground floor.

Stamps and Stationery
You will get it at the reception.
Swimming Pool

The swimming pool can be reached on the 2nd floor. The opening hours can be found under “Fitness Area”.


Tel: 1

Table Reservations

Please call:

Tel: +49 (0)40 7884-2035


Available at the main entrance.

Theater Tickets/ Musical Tickets

Please ask the reception for more information. Our staff will be assist you with your booking.

Tel: +49 (0)40 7884-8888


You can find the TV program in the TV magazine.


Das Hotel ist nicht verantwortlich für Wertgegenstände, die im Zimmer oder Zimmersafe aufbewahrt werden. Gegenstände von hohem Wert sollten in den kostenlos zur Verfügung stehenden Hotelsafes an der Rezeption deponiert werden.

Wake-up Call

You can program an automatic wake-up call using your telephone as follows:

To: * 43 FM

Off: # 43

Or call the switchboard. Tel: 1

Do you have anymore questions?


Our stars shine brighter - staying at the Hotel Holiday Inn Hamburg.


Typical Hamburg – world-wide, versatile and elegant dine.


Swimming with a view over the the harbour and the river Elbe.


Let your thoughts flow - meeting rooms in Hamburg.


Awaken emotions among your customers or employees!

Holiday Innsider

Inform yourself about your hotel in Hamburg before your arrival.


Our service for you.

Contact & Journey

How to find the way to the Holiday Inn Hotel in Hamburg.