Our service to you
Additional information
Since 01 June 2021, leisure stays are allowed in Hamburg. Due to the current regulations, all guests must test negative for COVID-19 before entering the hotel and undergo testing repeatedly every 72 hours.
This applies to all guests, no matter their purpose of stay.
Please find more information below.
Please be advised that due to general rulings, there can be short term changes to services of the hotel. Changes are marked in red below.
We are happy to help if you have any questions.
Please understand that our employees are strictly instructed to comply with the legal requirements for the benefit of guests and employees. This means that some offers and services are only available to a limited extent or not at all.
Phone +49 40 7884 0
Negative test required
Negative test results are required for all purposes of stay, also for business travelers
Test strategy
Only a negative test result by means of PCR testing or an official antigen rapid testing shall be considered as sufficient test evidence; testing serving as a basis of the test result must have been carried out no more than 48 hours (PCR testing) or no more than 24 hours (antigen rapid testing), respectively, prior to entering the hotel; the test result must be made accessible in written or electronic form.
Please be advised that taking the test at the hotel is not possible. We recommend that you take the test before your departure.
Repeated testing
Guests must undergo testing repeatedly every 72 hours.
Exceptions from test strategies
Children under the age of 6 years do not need a negative test result.
Vaccinations and recoveries
If you are fully vaccinated or have recovered from COVID-19 in the past six months, a negative test result is not required. However proof of full vaccination or proof of recovery is required.
Full vaccination
Proof of vaccination is a piece of written or electronic evidence of full vaccination against the SARS-CoV-2 coronavirus in German, English, French, Italian or Spanish, provided that the underlying vaccination was conducted with one or more vaccines as considered valid by the Paul Ehrlich Institute with the last required shot dating back at least 14 days.
Recovery
Proof of recovery is a piece of written or electronic evidence of a former infection with COVID-19 in German, English, French, Italian or Spanish if the underlying testing was conducted by means of PCR testing and dates back to at least 28 days, but no more than 6 months.
Contact details
Contact details must be provided at check-in.
Behaviour rules
- The hotel is regularly cleaned and disinfected
- Keeping a minimum of 1,5m to others at all times
- Medical face masks must be worn around the premises except in private rooms or while seated in the dining halls.
- Disinfectants are available in all public spaces
Erstes Element (Nicht löschen)
Arrival/ Departure
Arrival / departure
Check in from 3 pm. On the day of your departure we kindly ask you to leave your room at 12 pm. If you need your room longer, please contact our reception in time.
Tel: +49 (0)40 7884-0
Adapter
Please be advised that we do not have adapters available. Please bring your own adapter if your devices do not have plugs of the type C or F.
The suitable power plugs for our outlets are type C and F.
Tel: +49 (0)40 7884-0
Bank
Information on banks and opening hours are given by the reception.
An EC machine / ATM is located in the lobby.
Tel: +49 (0)40 7884-0
Banquet / Conferences / Receptions
Our event team will be happy to help you from Monday to Friday from 08:00 am to 18:00 pm, Tel: 2062. Outside these times, please contact the reception.
Tel: +49 (0)40 7884-0
Sale of events Tel. +49 (0)40 7884-8889
Bicycle Rental
Breakfast
Until further notice breakfast will be served at our Restaurant Elbgarten. Reservations are made at the reception and are absolutely necessary.
Business-Desk
Children
Children under 18 years stay free in their parents’ room.
Children under 14 years eat free, if at least one parent orders a dish from the à la carte-menu or chooses to attend our rich breakfast buffet.*
*(Culinary highlights and packages via travel agents are excluded from this offer)
Cigarettes
A cigarette machine is located in the lobby and on the 1st floor.
City Tours
Please ask the reception.
Tel: +49 (0)40 7884-0
Cleaning
Please leave your clothes that will be need on the same day, until 09:00 am at the reception.
No cleaning: Saturday, Sunday, public holidays.
9:00 am – 12:00 pm: express laundry surcharge: 50% on the laundry price
Ironing service 30% of the laundry price and only for unwashed laundry. Possibility of iron and ironing board. Tel: 4
Communications/ News
Incoming messages will be accepted for you at the reception.
Credit Cards
Daily Rate
Unsere Tagesraten sind die jeweils gültigen besten verfügbaren Raten.
Bestpreisgarantie: Bei jeder über eine IHG Webseite gebuchten Hotelreservierung garantiert Ihnen IHG den niedrigsten öffentlich über das Internet verfügbaren Zimmerpreis (Zimmertarif)
Dogs
Also your dogs are welcome in our hotel. We assume that they are clean and safe for other guests and employees. Costs: 20, – € / day.
Tel: +49 (0)40 7884-0
Doctor and Pharmacy
If you are looking for a doctor or a pharmacy, please contact the reception.
Tel: +49 (0)40 7884-0
Do not disturb
Please hang the card outside your room door.
Early Bird Rate
Electrical Connection
230V 50Hz
The suitable power plugs for our electric outlets are type C and F.
Please ask the reception.
Tel: +49 (0)40 7884-0
Emergency Exits
Please note the escape plan in your room at the entrance door. Do not use lifts in case of emergency.
Excursion Possibilities
Please ask the reception.
Tel: +49 (0)40 7884-0
Extinguisher
Flowers
Please ask the reception.
Tel: +49 (0)40 7884-0
Fire
Please call the reception immediately, if you are aware of a fire in the hotel. Ring 555.
There are emergency exits on each floor. Do not use the lifts in case of a fire. Please bare in mind the evacuation plan, which can be found on the entrance door of your hotel room. The emergency exits are marked with green pictograms by international standard.
Garage
Paying underground car park for 20,00 €. Permanent parking tickets are available at the reception.
Housekeeper
Our housekeeper is there for you if you need extra pillows, blankets, oral care, shaving set, etc., Tel: 4.
IHG® Rewards Club
You can become a member of the IHG® Rewards Club free of charge. More information at the reception.
Tel: +49 (0)40 7884-0
Internet
WLAN free of charge in the entire house.
Ironing Service/ Chemical Cleaning
Key Card
Our Key Cards offer the maximum security. Please, do not write your room number on the card. Please take into consideration that the magnet strip is highly sensitive to other magnets and mobile devices. Please, return the key card at the reception upon check out to give us the opportunity to re-use it. The key card also grants access to our fitness facility.
Lost Items
Luggage Compartment
You can always leave your luggage in our luggage compartment. Please ask the reception.
Tel: +49 (0)40 7884-0
Minibar
On arrival you will find a few non alcoholic drinks in the minibar. These are our complimentary welcome drinks for you.
Newspaper
For hygenic reasons we have removed magazines and newspapers from the rooms. Please feel free to use our online-service Pressreader for your entertainment.
Our service for you: As our guest, you are most welcome to choose from more than 7.000 newspapers and magazines via pressreader.com
And for your way home? You can download your favourite newspapers and magazines onto your device whilst staying at the Holiday Inn Hamburg and enjoy articles and more on your way back home.
Non-Smoking Rooms
Public Transport
Tel: +49 (0)40 7884-0
Photocopies
Please ask the reception.
Tel: +49 (0)40 7884-0
Radio
The TV has radio.
Reservations
Reservations for our hotel, and all other hotels of the InterContinental Group worldwide, are accepted by our reservations department.
Restaurant
During your stay we will inform you on daily basis about the opening hours of our restaurant.
Room Cleaning
Please call Tel: 2
Room cleaning during your stay will be performed daily.
www.ihg.com/clean
Room Service
Our reception staff is happy to show you our small Room Service menu.
Safe
There is a safe in your room. See “Valuables” for more information.
Sewing Accessories
If you need a sewing kit, please contact the housekeeper, Tel. 4 or the reception.
Tel: +49 (0)40 7884-0
Shoeshine Service
There is a shoe cleaning machine on the ground floor.
Stamps and Stationery
Switchboard
Tel: 1
Table Reservations
Please call:
Tel: +49 (0)40 7884-2035
Taxis
Available at the main entrance.
Theater Tickets/ Musical Tickets
Please ask the reception for more information. Our staff will be assist you with your booking.
Tel: +49 (0)40 7884-8888
Television
You can find the TV program in the TV magazine.
Valuables
Das Hotel ist nicht verantwortlich für Wertgegenstände, die im Zimmer oder Zimmersafe aufbewahrt werden. Gegenstände von hohem Wert sollten in den kostenlos zur Verfügung stehenden Hotelsafes an der Rezeption deponiert werden.
Wake-up Call
You can program an automatic wake-up call using your telephone as follows:
To: * 43 FM
Off: # 43
Or call the switchboard. Tel: 1