Our Service

Hotel Bestpreis Garantie Hamburg
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Our service to you

Additional information

Due to the current regulations, all guests must either be fully vaccinated or have recently recovered from COVID-19 as well as providing a daily negativ corona test result. Exceptions appear for guests that can proove a third vaccination as well as Children under 16 years, yet children between 6-16 years need a negative covid-19 test.
This applies to all guests, no matter their purpose of stay.

Please find more information below.

Please be advised that due to general rulings, there can be short term changes to services of the hotel.

We are happy to help if you have any questions.

Please understand that our employees are strictly instructed to comply with the legal requirements for the benefit of guests and employees. This means that some offers and services are only available to a limited extent or not at all.

Phone +49 40 7884 0



Vaccination and recovery regulations

Adults that are fully vaccinated or have recovered from COVID-19 in the past six months are welcome to stay at Holiday Inn Hamburg. However proof of full vaccination or proof of recovery is required as well as a negative corona test result. This is an official regulation by the Hamburg senate.
Children between 6 – 15 years need to be tested negative for COVID-19 (within the last 24 hours at arrival) or fully vaccinated or newly recovered. Children under the age of 6 years do not need a negative test result, vaccination or recovery.

From 10 January 2022 all guests must provide a negative Corona test result or a proof of a third vaccination. 

Full vaccination

Proof of vaccination is a piece of written or electronic evidence of full vaccination against the SARS-CoV-2 coronavirus in German, English, French, Italian or Spanish, provided that the underlying vaccination was conducted with one or more vaccines as considered valid by the Paul Ehrlich Institute with the last required shot dating back at least 14 days.


Proof of recovery is a piece of written or electronic evidence of a former infection with COVID-19 in German, English, French, Italian or Spanish if the underlying testing was conducted by means of PCR testing and dates back to at least 28 days, but no more than 6 months.


Contact details

Contact details must be provided at check-in.

Behaviour rules

  • The hotel is regularly cleaned and disinfected
  • Keeping a minimum of 1,5m to others at all times
  • Medical face masks must be worn around the premises except in private rooms or while seated in the dining halls.
  • Disinfectants are available in all public spaces
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Arrival/ Departure

Arrival / departure

Check in from 3 pm. On the day of your departure we kindly ask you to leave your room at 12 pm. If you need your room longer, please contact our reception in time.

Tel: +49 (0)40 7884-0


Please be advised that we do not have adapters available. Please bring your own adapter if your devices do not have plugs of the type C or F.
The suitable power plugs for our outlets are type C and F.

Tel: +49 (0)40 7884-0


Information on banks and opening hours are given by the reception.
An EC machine / ATM is located in the lobby.

Tel: +49 (0)40 7884-0

Banquet / Conferences / Receptions

Our event team will be happy to help you from Monday to Friday from 08:00 am to 18:00 pm, Tel: 2062. Outside these times, please contact the reception.

Tel: +49 (0)40 7884-0

Sale of events Tel. +49 (0)40 7884-8889

Bicycle Rental
12,- €/day

Until further notice breakfast will be served at our Restaurant Elbgarten. Reservations are made at the reception and are absolutely necessary.

  • PC
  • Printer
  • Internet connection

Please ask the reception.

Tel: +49 (0)40 7884-0


Children under 18 years stay free in their parents’ room.
Children under 14 years eat free, if at least one parent orders a dish from the à la carte-menu or chooses to attend our rich breakfast buffet.*
*(Culinary highlights and packages via travel agents are excluded from this offer)


A cigarette machine is located in the lobby and on the 1st floor.

City Tours

Please ask the reception.

Tel: +49 (0)40 7884-0


Please leave your clothes that will be need on the same day, until 09:00 am at the reception.

No cleaning: Saturday, Sunday, public holidays.

9:00 am – 12:00 pm: express laundry surcharge: 50% on the laundry price

Ironing service 30% of the laundry price and only for unwashed laundry. Possibility of iron and ironing board. Tel: 4

Communications/ News

Incoming messages will be accepted for you at the reception.

Credit Cards
The following credit cards are accepted: EC-card, American Express, Diners Club, Mastercard, Visa, JCB.
Daily Rate

Unsere Tagesraten sind die jeweils gültigen besten verfügbaren Raten.

Bestpreisgarantie: Bei jeder über eine IHG Webseite gebuchten Hotelreservierung garantiert Ihnen IHG den niedrigsten öffentlich über das Internet verfügbaren Zimmerpreis (Zimmertarif)


Also your dogs are welcome in our hotel. We assume that they are clean and safe for other guests and employees. Costs: 20, – € / day.

Tel: +49 (0)40 7884-0

Doctor and Pharmacy

If you are looking for a doctor or a pharmacy, please contact the reception.

Tel: +49 (0)40 7884-0

Do not disturb

Please hang the card outside your room door.

Early Bird Rate
Diskontierte Rate auf die jeweilig gültige Tagesrate, welche bis zu einem angebenen Zeitraum vor Anreise gebucht werden kann. Diese Raten sind nicht mehr stornier- und umbuchbar.
Electrical Connection

230V 50Hz
The suitable power plugs for our electric outlets are type C and F.


Please ask the reception.

Tel: +49 (0)40 7884-0

Emergency Exits

Please note the escape plan in your room at the entrance door. Do not use lifts in case of emergency.

Excursion Possibilities

Please ask the reception.

Tel: +49 (0)40 7884-0

 Are on every floor. The fire extinguishers’ locations are marked on the emergency route plan, which is located at your room door.

Please ask the reception.

Tel: +49 (0)40 7884-0


Please call the reception immediately, if you are aware of a fire in the hotel. Ring 555.
There are emergency exits on each floor. Do not use the lifts in case of a fire. Please bare in mind the evacuation plan, which can be found on the entrance door of your hotel room. The emergency exits are marked with green pictograms by international standard.


Paying underground car park for 20,00 €. Permanent parking tickets are available at the reception.

Height limit: 1,90 meters.


Our housekeeper is there for you if you need extra pillows, blankets, oral care, shaving set, etc., Tel: 4.

IHG® Rewards Club

You can become a member of the IHG® Rewards Club free of charge. More information at the reception.

Tel: +49 (0)40 7884-0


WLAN free of charge in the entire house.

Ironing Service/ Chemical Cleaning
Please look at “Cleaning”.
Key Card

Our Key Cards offer the maximum security. Please, do not write your room number on the card. Please take into consideration that the magnet strip is highly sensitive to other magnets and mobile devices. Please, return the key card at the reception upon check out to give us the opportunity to re-use it. The key card also grants access to our fitness facility.

Lost Items
Please contact the housekeeper, Tel: 4.
Luggage Compartment

You can always leave your luggage in our luggage compartment. Please ask the reception.

Tel: +49 (0)40 7884-0


On arrival you will find a few non alcoholic drinks in the minibar. These are our complimentary welcome drinks for you.


For hygenic reasons we have removed magazines and newspapers from the rooms. Please feel free to use our online-service Pressreader for your entertainment.

Our service for you: As our guest, you are most welcome to choose from more than 7.000 newspapers and magazines via pressreader.com

And for your way home? You can download your favourite newspapers and magazines onto your device whilst staying at the Holiday Inn Hamburg and enjoy articles and more on your way back home.

Non-Smoking Rooms
non-smoking hotel
Public Transport
Information on public transport and the “Hamburg Card” are available at the reception.

Tel: +49 (0)40 7884-0


Please ask the reception.

Tel: +49 (0)40 7884-0


The TV has radio.


Reservations for our hotel, and all other hotels of the InterContinental Group worldwide, are accepted by our reservations department.


During your stay we will inform you on daily basis about the opening hours of our restaurant.

Room Cleaning

Please call Tel: 2

Room cleaning during your stay will be performed daily. 


Room Service

Our reception staff is happy to show you our small Room Service menu.


There is a safe in your room. See “Valuables” for more information.

Sewing Accessories

If you need a sewing kit, please contact the housekeeper, Tel. 4 or the reception.

Tel: +49 (0)40 7884-0

Shoeshine Service

There is a shoe cleaning machine on the ground floor.

Stamps and Stationery
You will get it at the reception.

Tel: 1

Table Reservations

Please call:

Tel: +49 (0)40 7884-2035


Available at the main entrance.

Theater Tickets/ Musical Tickets

Please ask the reception for more information. Our staff will be assist you with your booking.

Tel: +49 (0)40 7884-8888


You can find the TV program in the TV magazine.


Das Hotel ist nicht verantwortlich für Wertgegenstände, die im Zimmer oder Zimmersafe aufbewahrt werden. Gegenstände von hohem Wert sollten in den kostenlos zur Verfügung stehenden Hotelsafes an der Rezeption deponiert werden.

Wake-up Call

You can program an automatic wake-up call using your telephone as follows:

To: * 43 FM

Off: # 43

Or call the switchboard. Tel: 1

Do you have anymore questions?


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Holiday Innsider

Inform yourself about your hotel in Hamburg before your arrival.

Contact & Journey

How to find the way to the Holiday Inn Hotel in Hamburg.