Our service to you

Check in from 3 pm. On the day of your departure we kindly ask you to leave your room at 12 pm. If you need your room longer, please contact our reception in time.

Tel: +49 (0)40 7884-0

Please be advised that we do not have adapters available. Please bring your own adapter if your devices do not have plugs of the type C or F.
The suitable power plugs for our outlets are type C and F.

Tel: +49 (0)40 7884-0

Information on banks and opening hours are given by the reception.
An EC machine / ATM is located in the lobby.

Tel: +49 (0)40 7884-0

Our event team will be happy to help you from Monday to Friday from 08:00 am to 18:00 pm, Tel: 2062. Outside these times, please contact the reception.

Tel: +49 (0)40 7884-0

Sale of events Tel. +49 (0)40 7884-8889

On the first floor in the restaurant Elbgarten:

We serve our rich breakfast from 07.30 am to 10.30 am daily in our Restaurant Elbgarten. Please let our reception staff know, when we may expect you to arrive at the restaurant.
We have relaunched our favored breakfast buffet, complying the official regulations. Please refrain to wear a mask in the restaurant (except for your table) and follow the guidance throughout the restaurant and buffet.

We ask for your understanding that due to the general rulings, there can be short-term changes to the services.

• PC
• Printer
• Internet connection

Please ask the reception.

Tel: +49 (0)40 7884-0

Please call Tel: 4

Room cleaning during your stay will only be perfomed on your request, in order to limit the number of people entering your room.

We accept traveler checks.

A cigarette machine is located in the lobby and on the 1st floor.

Please ask the reception.

Tel: +49 (0)40 7884-0

Please leave your clothes that will be need on the same day, until 09:00 am at the reception.

No cleaning: Saturday, Sunday, public holidays.

9:00 am – 12:00 pm: express laundry surcharge: 50% on the laundry price

Ironing service 30% of the laundry price and only for unwashed laundry. Possibility of iron and ironing board. Tel: 4

Unsere Tagesraten sind die jeweils gültigen besten verfügbaren Raten.

Bestpreisgarantie: Bei jeder über eine IHG Webseite gebuchten Hotelreservierung garantiert Ihnen IHG den niedrigsten öffentlich über das Internet verfügbaren Zimmerpreis (Zimmertarif)

Tel: +49 (0)40 7884-0

Tel: +49 (0)40 7884-0

230V 50Hz
The suitable power plugs for our electric outlets are type C and F.

Please ask the reception.

Tel: +49 (0)40 7884-0

Please ask the reception.

Tel: +49 (0)40 7884-0

Please ask the reception.

Tel: +49 (0)40 7884-0

Please call the reception immediately, if you are aware of a fire in the hotel. Ring 555.
There are emergency exits on each floor. Do not use the lifts in case of a fire. Please bare in mind the evacuation plan, which can be found on the entrance door of your hotel room. The emergency exits are marked with green pictograms by international standard.

Dear guests,
due to a general ruling by the public health authority to the control of COVID-19,
our swimming pool, sauna and fitness room will have to remain closed until further notice.
Thank you for your understanding.

Paying underground car park for 20,00 €. Permanent parking tickets are available at the reception.

Our housekeeper is there for you if you need extra pillows, blankets, oral care, shaving set, etc., Tel: 4.

You can become a member of the IHG® Rewards Club free of charge. More information at the reception.

Tel: +49 (0)40 7884-0

Room Log In (basic voucher free of charge). Please enter your surname and your room number on the homepage of the Internet browser. Please note the umlauts: ä= ae, ü= ue, ö= oe.

Our Key Cards offer the maximum security. Please, do not write your room number on the card. Please take into consideration that the magnet strip is highly sensitive to other magnets and mobile devices. Please, return the key card at the reception upon check out to give us the opportunity to re-use it. The key card also grants access to our fitness facility.

Please ask the reception.

Tel: +49 (0)40 7884-0

Tel: +49 (0)40 7884-0

For hygenic reasons we have removed magazines and newspapers from the rooms. Please feel free to use our online-service Pressreader for your entertainment.

Our service for you: As our guest, you are most welcome to choose from more than 7.000 newspapers and magazines via pressreader.com

And for your way home? You can download your favourite newspapers and magazines onto your device whilst staying at the Holiday Inn Hamburg and enjoy articles and more on your way back home.

Tel: +49 (0)40 7884-0

Please ask the reception.

Tel: +49 (0)40 7884-0

The TV has radio.

Reservations for our hotel, and all other hotels of the InterContinental Group worldwide, are accepted by our reservations department.

Please find all information on our Restaurant Elbgarten here.

We will notify you daily in our hotel about the opening hours of our restaurant and our pub. Reservations made beforehand at the reception are indispensable, as general rulings require documentation of guest data.

This service is currently limited available. Please ask at the reception for more information. There is currently no room service available for breakfast. 

There is a safe in your room. See “Valuables” for more information.

The sauna is located on the 2nd floor. For more information, see “Fitness area”.

Dear guests,
due to a general ruling by the public health authority to the control of COVID-19,
our swimming pool, sauna and fitness room will have to remain closed until further notice.
Thank you for your understanding.

Tel: +49 (0)40 7884-0

There is a shoe cleaning machine on the ground floor.

Tel: 1

Please call:

Tel: +49 (0)40 7884-2035

Please ask the reception for more information. Our staff will be assist you with your booking.

Tel: +49 (0)40 7884-8888

Das Hotel ist nicht verantwortlich für Wertgegenstände, die im Zimmer oder Zimmersafe aufbewahrt werden. Gegenstände von hohem Wert sollten in den kostenlos zur Verfügung stehenden Hotelsafes an der Rezeption deponiert werden.