Our service to you
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Arrival/ Departure
Check in from 3 pm. On the day of your departure we kindly ask you to leave your room at 12 pm. If you need your room longer, please contact our reception in time.
Tel: +49 (0)40 7884-0
Adapter
Please ask the reception.
Tel: +49 (0)40 7884-0
Doctor and Pharmacy
If you are looking for a doctor or a pharmacy, please contact the reception.
Tel: +49 (0)40 7884-0
Excursion Possibilities
Please ask the reception.
Tel: +49 (0)40 7884-0
Babysitter
Please ask the reception.
Tel: +49 (0)40 7884-0
Bathrobe
Bank
Information on banks and opening hours are given by the reception. An EC machine is located in the lobby.
Tel: +49 (0)40 7884-0
Banquet / Conferences / Receptions
Our event team will be happy to help you from Monday to Friday from 08:00 am to 18:00 pm, Tel: 2062. Outside these times, please contact the reception.
Tel: +49 (0)40 7884-0
Sale of events Tel. +49 (0)40 7884-8889
Do not disturb
Please hang the card outside your room door.
Flowers
Please ask the reception.
Tel: +49 (0)40 7884-0
Stamps and Stationery
Business-Desk
Ironing Service/ Chemical Cleaning
Electrical Connection
Please ask the reception.
Tel: +49 (0)40 7884-0
Bicycle Rental
Television
You can find the TV program in the TV magazine.
Extinguisher
Fire
Fitness Area
You will find the pool, sauna, solarium & fitness room on the 2nd floor.
Opening hours: Pool 05:30 am -22: 00 pm, Sauna 10:00 am -22:00 pm
The solarium is subject to charges.
Photocopies
Please ask the reception.
Tel: +49 (0)40 7884-0
Early Bird Rate
Breakfast
On the first floor in the restaurant Elbgarten:
Monday to Friday 06:30 am – 10:30 am
Saturday 06:30 am – 12:00 pm
Sunday 06: 00 am – 12:00 pm
Lost Items
Garage
Paying underground car park for 17,50 €. Permanent parking tickets are available at the reception.
Luggage
Please ask the reception.
Tel: +49 (0)40 7884-0
Luggage Compartment
You can always leave your luggage in our luggage compartment. Please ask the reception.
Tel: +49 (0)40 7884-0
Housekeeper
Our housekeeper is there for you if you need extra pillows, blankets, oral care, shaving set, etc., Tel: 4.
Dogs
Also your dogs are welcome in our hotel. We assume that they are clean and safe for other guests and employees. Costs: 20, – € / day.
Tel: +49 (0)40 7884-0
IHG® Rewards Club
You can become a member of the IHG® Rewards Club free of charge. More information at the reception.
Tel: +49 (0)40 7884-0
Internet
Room Log In (basic voucher free of charge). Please enter your surname and your room number on the homepage of the Internet browser. Please note the umlauts: ä= ae, ü= ue, ö= oe.
WLAN free of charge in the entire house.
Children
Children under 18 stay free in their parents’ room. Kids Policy – see website “Family”.
Credit Cards
Minibar
Drinks from the minibar are free in every room.
Communications/ News
Incoming messages will be accepted for you at the reception.
Sewing Accessories
If you need a sewing kit, please contact the housekeeper, Tel. 4 or the reception.
Tel: +49 (0)40 7884-0
Non-Smoking Rooms
Emergency Exits
Please note the escape plan in your room at the entrance door. Do not use lifts in case of emergency.
Radio
The TV has radio.
Cleaning
Please leave your clothes that will be need on the same day, until 09:00 am at the reception.
No cleaning: Saturday, Sunday, public holidays.
9:00 am – 12:00 pm: express laundry surcharge: 50% on the laundry price
Ironing service 30% of the laundry price and only for unwashed laundry. Possibility of iron and ironing board. Tel: 4
Reservations
Reservations for our hotel, and all other hotels of the InterContinental Group worldwide, are accepted by our reservations department.
Restaurant
Unser Restaurant “Elbgarten” hat täglich für Sie ab 11.30 Uhr geöffnet. Interessante Speiseangebote und monatlich wechselnde Themenbüffets finden Sie bei uns auf der Homepage oder fragen Sie gerne unser Servicepersonal.
Our restaurant “Elbgarten” has daily open for you from 11.30 am. Interesting meals and monthly changing theme buffets can be found on our website or ask our service staff.
Safe
There is a safe in your room. See “Valuables” for more information.
Sauna
The sauna is located on the 2nd floor. For more information, see “Fitness area”.
Cheque
We accept traveler checks.
Key Card
Die Schlüsselkarten bieten Ihnen ein Höchstmaß an Sicherheit. Bitte schreiben Sie Ihre Zimmernummer nicht auf die Karte. Bitte beachten Sie, dass der Magnetstreifen empfindlich auf Magnete und Handys reagiert. Bitte geben Sie bei Abreise die Schlüsselkarte an der Rezeption ab, da sie neu codiert und wiederverwendet werden kann. Mit Ihrer Schlüsselkarte haben sie auch Zugang zum Fitness-Bereich.
Shoeshine Service
There is a shoe cleaning machine on the ground floor.
Swimming Pool
The swimming pool can be reached on the 2nd floor. The opening hours can be found under “Fitness Area”.
City Tours
Please ask the reception.
Tel: +49 (0)40 7884-0
Daily Rate
Unsere Tagesraten sind die jeweils gültigen besten verfügbaren Raten.
Bestpreisgarantie: Bei jeder über eine IHG Webseite gebuchten Hotelreservierung garantiert Ihnen IHG den niedrigsten öffentlich über das Internet verfügbaren Zimmerpreis (Zimmertarif)
Taxis
Available at the main entrance.
Switchboard
Tel: 1
Telephone Calls
More information about the fees under „Telephone“.
Telefax
More information about the fees under „Telephone“.
Theater Tickets/ Musical Tickets
Please ask the reception for more information. Our staff will be assist you with your booking.
Tel: +49 (0)40 7884-8888
Table Reservations
Please call:
Tel: +49 (0)40 7884-2035
Public Transport
Tel: +49 (0)40 7884-0
Wake-up Call
You can program an automatic wake-up call using your telephone as follows:
To: * 43 FM
Off: # 43
Or call the switchboard. Tel: 1
Valuables
Das Hotel ist nicht verantwortlich für Wertgegenstände, die im Zimmer oder Zimmersafe aufbewahrt werden. Gegenstände von hohem Wert sollten in den kostenlos zur Verfügung stehenden Hotelsafes an der Rezeption deponiert werden.
Newspaper
A selection of national and international newspapers are available in the lobby.
Cigarettes
A cigarette machine is located in the lobby and on the 1st floor.
Chambermaid
Please call Tel: 4
Room Service
This service is available 24 hours a day. Please take a look at the Room Service card for more information.